Customer Care
We stay with the home after the keys
Warranty items, service requests and questions all route to the same team that built your project.
Submit a warranty request
Send photos and a short description. Non-emergency items are scheduled within five business days.
Message your project team
Existing clients can message us directly from the client portal and see every reply in one thread.
Know your coverage
Workmanship, systems and structural coverage per your written warranty documents.
Emergencies
What counts as an emergency
Active water intrusion, total loss of heating or cooling, sewer backup, gas odor or any condition that makes the home unsafe. Call us immediately — do not wait on a portal message.
24 Hour Line
(702) 462-5400
For everything else, email info@bergbuildersnv.com or open a request in your portal.
Open client portal